State Farm® Insurance Agent Jimmy Fay
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Mylea Carpenter
August 30, 2024
5
out of
5
rating by Mylea Carpenter
"Had the policy for a few years but had to switch for a better deal. Alisa made my cancellation easy. She was extremely kind and understanding! Thankful for her & the support that State Farm has provided over the years."
We responded:
"Thank you for sharing your experience! It's wonderful to hear that Alisa made your cancellation process smooth and that you felt supported by State Farm over the years. We appreciate your kind words and wish you all the best with your new policy!"
Steven Dillard
August 7, 2024
5
out of
5
rating by Steven Dillard
"Jimmy was very professional and fast with getting me a policy ...."
We responded:
"Thank you for your kind words, Steven! It's great to hear that the process was quick. We're here to help whenever you need us!"
Olivia Taylor
June 17, 2024
5
out of
5
rating by Olivia Taylor
"Great customer service!"
We responded:
"Thank you, Olivia! We're thrilled to hear that you had a great experience with our customer service. If you ever need anything else, feel free to reach out."
Carles Massot Cardona
June 17, 2024
5
out of
5
rating by Carles Massot Cardona
"Very professional staff"
We responded:
"Thank you for recognizing our team! We strive to provide top-notch service to all our customers."
Annie Barco
June 14, 2024
5
out of
5
rating by Annie Barco
"Love this insurance office! Very friendly and helpful with my concerns and issues!"
We responded:
"Thank you for the kind words, Annie! We're thrilled to hear that you had a positive experience with our team. If you ever have any more concerns or questions, feel free to reach out to us anytime."
Charles Winner II
June 14, 2024
5
out of
5
rating by Charles Winner II
"Jimmy Fay and team have done an excellent job for my family and I over the years. They have created a trustworthy practice. Jimmy is a great communicator, involved in the community and cares."
We responded:
"Thank you, Charles, for your kind words and for recognizing our commitment to providing excellent service. We appreciate your loyalty and trust in our agency. We will continue to be here for you and your family whenever you need us."
PAULA
June 10, 2024
5
out of
5
rating by PAULA
"Jimmy Faye is the best insurance company I have dealt with. They listen and help you with all your insurance needs. The explain everything to you with patience.! Wonderful place for your insurance needs…"
We responded:
"Thank you, Paula, for your kind words! We are thrilled to hear that you had a positive experience with us and that we could assist you with all your insurance needs. We appreciate your feedback and look forward to continuing to provide you with excellent service."
D.
June 6, 2024
5
out of
5
rating by D.
"I'm upset with the increases every year, especially this year, BUT, I couldn't ask for, or expect better customer service and real down-to-earth concern! Thank you for your patience and explanations."
We responded:
"Thank you for sharing your feedback, Donna. We understand your concerns about the increases and appreciate your kind words about our customer service. We're always here to help and provide explanations whenever you need them."
Brianna Christine
June 5, 2024
5
out of
5
rating by Brianna Christine
"Everyone is always SO helpful and friendly whenever I call or email with questions or need help! Wish I could put more than 5 stars!"
We responded:
"Thank you so much for your kind words, Brianna! We're thrilled to hear that you've had such positive experiences with our team. Your satisfaction is our top priority, and we're always here to help with any questions or assistance you may need. We truly appreciate your feedback and look forward to continuing to provide you with excellent service."
Nilsa Wilkins
May 10, 2024
5
out of
5
rating by Nilsa Wilkins
"Staff is always professional and knowledgeable."
We responded:
"Nilsa, thank you for taking the time to share your experience with us! We're thrilled to hear that our staff's professionalism and knowledge have made a positive impression on you. We strive to provide excellent service, and it's always rewarding to know that our efforts are appreciated. We look forward to serving you again in the future!"
Angel Pereira
May 9, 2024
5
out of
5
rating by Angel Pereira
"I was working out of town when my vehicle suddenly stopped working. I called my Agent Alisa to see what my coverage was for roadside assistance. Not only did she help me get the tow truck but she made some calls to get them there faster than thier estimated time. They fixed my issue onsite and she called me later on to follow up and see how everything went. A fantastic experience from the moment I made the call till completion of the repair."
We responded:
"Angel, thank you for sharing your 5-star experience working with Alisa. We're so glad she could help you through this tough situation. Our team is always here to help!"
Tony Pereira
May 9, 2024
5
out of
5
rating by Tony Pereira
"Alisa is kind, caring, and very knowledgeable. She has patiently explained the details of my Life Insurance policies, and assisted in protecting my financial future. I would give her 10 stars if could"
We responded:
"Tony, thank you for your 5-star review recognizing Alisa! We're so glad she could assist you with the details of your life insurance policy. Please let us know if you need anything in the future. Our team is always here to assist you!"
Doris Pate
May 2, 2024
5
out of
5
rating by Doris Pate
"Jimmy Fay and Lauren are great! I have had to call on several occasions, and I have been truly happy with their assistance. I have needed help with windshields, stranded with a flat tire as well as hit and run vehicle damage...not to mention account assistance. Thanks guys!"
We responded:
"Doris, thank you so much for your kind words! It's been our pleasure assisting you with various challenges, from windshield issues to account assistance. We're thrilled to have been able to provide the help you needed whenever you called. Don't hesitate to reach out if you ever need anything in the future!"
Ron Crall
May 2, 2024
5
out of
5
rating by Ron Crall
"We were moving from New England to Virginia. Our former Insurance agent recommended the Jimmy Faye group. I worked with Alissa. She was very helpful and courteous and got us a policy in time for the closing at a very good price. Very good experience working with her."
We responded:
"Ron, thank you for entrusting us with your insurance needs during your move! Alisa and the team are thrilled to have provided you with helpful and courteous service, ensuring a smooth transition to your new home in Virginia. We appreciate your kind words and look forward to serving you again in the future."
Dietrich Jackson
May 1, 2024
5
out of
5
rating by Dietrich Jackson
"Very professional kind and welcoming I truly appreciate her representation of the company!🙂"
We responded:
"Thank you for your 5-star review and kind words! We're so happy to hear you've had a great experience with our agency."
Tanzie Conner
April 29, 2024
5
out of
5
rating by Tanzie Conner
"Very informativ, professional and polite"
We responded:
"Thank you for your 5-star review! We appreciate your compliment."
Renee Esser
April 26, 2024
5
out of
5
rating by Renee Esser
"Jimmy Fay has been very helpful. After loosing my husband in2019. State Farm was the first to get the life insurance money to me. Thank you Jimmy and your team."
We responded:
"Thank you for your recognition, Renee! We're grateful we could be there for you during a very tough time. We appreciate your trust in us for your insurance needs."
Bobby Knight
April 25, 2024
5
out of
5
rating by Bobby Knight
"Nice deal with"
We responded:
"Thanks, Bobby! We appreciate your compliment and 5-star review."
Lana Ashworth
April 4, 2024
5
out of
5
rating by Lana Ashworth
"Unfortunately my granddaughter had an accident. From the very beginning state farm handled the situation in such a manner I can say took a lot of worry and stress from the situation. Especially Lauren in the office. When accidents happen nothing means more than having someone you can go to and count on. Thank you."
We responded:
"Lana, thank you for your 5-star review recognizing our team, especially Lauren. We're thankful we could assist you during a difficult situation. Please let our team know if you may need anything in the future. We're always here for you!"
Rosanna Cope
March 20, 2024
5
out of
5
rating by Rosanna Cope
"Lauren was so nice & helpful to get my cars changed over as we bought another vehicle & sold one. Great job..."
We responded:
"Rosanna, thank you for your 5-star review recognizing Lauren! We're so glad to hear you had a positive experience switching insurance for you cars. We appreciate your kind words and support."
Lenny Gonzalez
March 13, 2024
5
out of
5
rating by Lenny Gonzalez
"The team here is awesome they take time to explore opportunities to save you money and maximize the coverage you need. I'd like to say thank you to Lauren for her professionalism and customer service."
We responded:
"Lenny, thank you for your 5-star review recognizing our team, especially Lauren! We're dedicated to ensuring your insurance policies align with your needs and budget. We truly appreciate your kind words and support."
Lauren Burkholder
February 28, 2024
5
out of
5
rating by Lauren Burkholder
"I love being a part of the Jimmy Fay State Farm team and providing superb service to each and every customer. We are thriving in our new City Center office location and cannot wait to see you here soon!"
We responded:
"We have a fantastic team here at the Jimmy Fay State Farm Insurance Agency! Our team goes above and beyond to provide great insurance and customer care!"
Parris Davis
January 26, 2024
5
out of
5
rating by Parris Davis
"I highly recommend this company and is looking forward to doing future business with them jimmy fay and his team are the best"
We responded:
"Thank you for the great review and trusting our team with your Insurance needs. "
Diane Malmberg
January 25, 2024
5
out of
5
rating by Diane Malmberg
"If you need fast and personal help with your insurance needs, please give them a call. Every time I need some assistance they are always willing to help and never make me feel like I am just a number."
We responded:
"Diane, thank you for your 5-star review and kind words. We're so glad to hear you've had a positive experience with our team. We truly appreciate your recommendation of our services to others."
Julian Scott
January 22, 2024
5
out of
5
rating by Julian Scott
"I love how they work with you on payments that are behind"
We responded:
"Julian, thank you for your 5-star review! We're always here to assist."