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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Aaron Benedick Catalla

November 14, 2023

5  out of  5 rating by Aaron Benedick Catalla
"Lyla is the most friendliest and nicest lady that helped me at State Farm double thumbs up for her !"

Stacy Hunt

November 7, 2023

5  out of  5 rating by Stacy Hunt
"Alisa was very knowledgeable and helpful. She made the whole experience very easy."

Karla Morring

November 2, 2023

5  out of  5 rating by Karla Morring
"I always a have a good experience with Lyla! She always has a pleasant personality and is very knowledgeable! Thanks Lyla !"

Chris Scott

July 19, 2023

5  out of  5 rating by Chris Scott
"Jimmy Fay's team was incredibly professional and courteous, especially Alisa who talked me through several different quotes until we found the right bundled package. I would recommend their team for anyone looking to improve their coverage and rates."

Andrew Glore

July 7, 2023

5  out of  5 rating by Andrew Glore
"Attentive, responsive, knowledgeable. Can't ask for much more!"

Jazzmaine Johnson

June 5, 2023

5  out of  5 rating by Jazzmaine Johnson
"The women here are amazing!! I was sold on them alone lol."

Johnatan Landry

May 28, 2023

5  out of  5 rating by Johnatan Landry
"Jimmy helped us go through our old insurance and realized our coverage was very minimal. Got a quote and now my family have better coverage at a better rate. I can't begin to say how happy I am with the service provided!"

Joseph Wiillyard

May 14, 2023

5  out of  5 rating by Joseph Wiillyard
"Excellent service, excellent people who are very nice, knowledgeable and helpful I wouldn't have any other agent"

Brandi Hoar

April 24, 2023

5  out of  5 rating by Brandi Hoar
"1000% recommend. In awe of how quick and painless Lyla made my experience. I was insured right away with the better rates than I could dream of. Thank you so much!"

Maribelle Faucett

January 17, 2023

1  out of  5 rating by Maribelle Faucett
"I’ve tried to call to get an issue resolved on behalf of my mother, and wasn’t even able to get through, so I called my old state farm office, Che Henderson, who was able to answer my questions but said since I was having so much trouble they recommended physically going to this office to get our issue resolved. Which is a tough thing considering I’m a nurse practitioner in Virginia Beach with 2 kids. This is so unlike anything I’ve ever experienced with my old SF office I felt compelled to leave a review. Mind you, I was with SF from 2013-2021! To elaborate, my mom has called several times for an update on switching the policyholders name from my late father’s car to her now that she’s gone through the process to be able to do so, “they have to figure it out” and I just got the policy cancellation letter dated 12/13/22 for my late fathers motorcycle which was an even older issue I thought was resolved dates back to 11/9! We sold that OCTOBER 14th! Should be ashamed they are charging my mother and providing such poor service! Edited to add: they are insensitive and also incompetent apparently. They sent my mother a letter stating my late fathers policy will be increasing on his birthday due to his age, thank you SO much for the reminder of his first heavenly birthday."

Will Bates

January 12, 2023

5  out of  5 rating by Will Bates
"Great office made up with great people!"

tyler neese

December 21, 2022

5  out of  5 rating by tyler neese
"Jimmy Fay State Farm is my go to insurer and I have sent my whole family to him for their car and home insurances! They have nothing but great things to say about Jimmy and he is very responsive whenever any of us have questions! Would highly recommend that you use his services!"

Jake Corn

October 30, 2022

5  out of  5 rating by Jake Corn
"I have nothing but good things to say about Jimmy Fay's state farm. I was always greeted with a warm welcome whenever I had to reach out and Lyla was often who I talked to. She is an amazing state farm rep and I am so glad she was always the one to pick up the phone and help me out. Absolutely 10 out of 10 would recommend this state farm."

Alisa Pereira

September 28, 2022

5  out of  5 rating by Alisa Pereira
"I am honored to work with this AMAZING agency and our WONDERFUL customers! We truly are a State Farm family! I look forward to seeing everyone at our future customer appreciation events!"

Seth Dean

September 21, 2022

5  out of  5 rating by Seth Dean
"I called this branch to get a new quote on auto and home insurance, and they really wowed me. Lyla and Alisa both spoke with me, and provided excellent service, taking the time to answer all of my questions. They were both extremely professional and personable. In the end, I'll be saving almost 50% by going with State Farm. Highly recommend!"

Bret Rapier

September 21, 2022

3  out of  5 rating by Bret Rapier
"My wife and I called on 7 different occasions regarding landlord insurance and if my vehicle insurance would be covered while overseas but in a US territory. Every single time we received “yeah we can help you with that and we’ll contact you tomorrow.” Never once did we receive a call back. I also called after the 6th time telling the rep that we were blown off 6 times and he said the same line and never called me back. I drove to the peninsula from Virginia Beach to let them know I’m switching agents. I switched agents and the new agent took care of every single concern I had in 5 minutes. I tried to be patient but with our moving timeline it put us in a real pressurized situation with the lack of support. If you don’t know the answer, tell me that and give me a real timeline with a follow up is all I ask. Update to my review: After speaking with Jimmy, he instantly wanted to make it right and get after the issue. I have full confidence in him and I chose to update my review to three stars after hearing how he has taken action already and provided recommendations. It would have turned out much better if he was aware from the start."

Cyzzannesh Harvey

August 26, 2022

5  out of  5 rating by Cyzzannesh Harvey
"Lyla was engaging and friendly. She took care of my needs and ensured that all my questions were answered in a respectful way. I trust Jimmy Fay with my insurance needs and would highly recommend their service to anyone in the 757 area."

ernestine drummond

August 24, 2022

5  out of  5 rating by ernestine drummond
"Very polite and willing to help you!! Also will work with you on your payment too."

Joe Loper

August 1, 2022

5  out of  5 rating by Joe Loper
"Very very good service!!!"

Keyy Mouzon

August 1, 2022

5  out of  5 rating by Keyy Mouzon
"I love this company they are all very sweet I deal with Alisa she is so sweet and very helpful."

Lin Xi

July 11, 2022

5  out of  5 rating by Lin Xi
"Professional service with patient detail assistant for senior people, thank you very much!! Good Job, Lyla Trace!"

Christopher Mccann

June 28, 2022

5  out of  5 rating by Christopher Mccann
"The team is quick and really helpful!"

Steven Allen

May 26, 2022

5  out of  5 rating by Steven Allen
"I had the pleasure of a great State Farm employee name Lyla Trace who works for Jimmy Fay at State Farm company. She has been so polite and helpful with my families needs of car and home owners insurance. They are only a phone call away and if you do call you may not get Jake but you will get Chris. They are a very helpful bunch of people. The Allen's and Jernigan's are very happy with there service. P.S. the prices are fantastic that's why I left my old insurance company they saved me 1/2 of my monthly payments."

Maria Araiza

May 24, 2022

5  out of  5 rating by Maria Araiza
"I had filled out a quote online and I received a call the very next day. Alisa the rep I worked with was soo good she was knowledgeable, attentive and the customer service in that office is outstanding."

Nastassja James-Tucker

March 16, 2022

5  out of  5 rating by Nastassja James-Tucker
"Miss Lyla Trace deserves an award just for being so down to earth and still handling my account. I appreciate the support. Keep up the great work Miss Lyla, I am proud of you. ☺️😁"