State Farm® Insurance Agent Jimmy Fay

"I’ve tried to call to get an issue resolved on behalf of my mother, and wasn’t even able to get through, so I called my old state farm office, Che Henderson, who was able to answer my questions but said since I was having so much trouble they recommended physically going to this office to get our issue resolved. Which is a tough thing considering I’m a nurse practitioner in Virginia Beach with 2 kids. This is so unlike anything I’ve ever experienced with my old SF office I felt compelled to leave a review. Mind you, I was with SF from 2013-2021! To elaborate, my mom has called several times for an update on switching the policyholders name from my late father’s car to her now that she’s gone through the process to be able to do so, “they have to figure it out” and I just got the policy cancellation letter dated 12/13/22 for my late fathers motorcycle which was an even older issue I thought was resolved dates back to 11/9! We sold that OCTOBER 14th! Should be ashamed they are charging my mother and providing such poor service! Edited to add: they are insensitive and also incompetent apparently. They sent my mother a letter stating my late fathers policy will be increasing on his birthday due to his age, thank you SO much for the reminder of his first heavenly birthday."

"Jimmy Fay State Farm is my go to insurer and I have sent my whole family to him for their car and home insurances! They have nothing but great things to say about Jimmy and he is very responsive whenever any of us have questions! Would highly recommend that you use his services!"

"I have nothing but good things to say about Jimmy Fay's state farm. I was always greeted with a warm welcome whenever I had to reach out and Lyla was often who I talked to. She is an amazing state farm rep and I am so glad she was always the one to pick up the phone and help me out. Absolutely 10 out of 10 would recommend this state farm."

"I called this branch to get a new quote on auto and home insurance, and they really wowed me. Lyla and Alisa both spoke with me, and provided excellent service, taking the time to answer all of my questions. They were both extremely professional and personable. In the end, I'll be saving almost 50% by going with State Farm. Highly recommend!"

"My wife and I called on 7 different occasions regarding landlord insurance and if my vehicle insurance would be covered while overseas but in a US territory. Every single time we received “yeah we can help you with that and we’ll contact you tomorrow.” Never once did we receive a call back. I also called after the 6th time telling the rep that we were blown off 6 times and he said the same line and never called me back. I drove to the peninsula from Virginia Beach to let them know I’m switching agents. I switched agents and the new agent took care of every single concern I had in 5 minutes. I tried to be patient but with our moving timeline it put us in a real pressurized situation with the lack of support. If you don’t know the answer, tell me that and give me a real timeline with a follow up is all I ask. Update to my review: After speaking with Jimmy, he instantly wanted to make it right and get after the issue. I have full confidence in him and I chose to update my review to three stars after hearing how he has taken action already and provided recommendations. It would have turned out much better if he was aware from the start."

"I had the pleasure of a great State Farm employee name Lyla Trace who works for Jimmy Fay at State Farm company. She has been so polite and helpful with my families needs of car and home owners insurance. They are only a phone call away and if you do call you may not get Jake but you will get Chris. They are a very helpful bunch of people. The Allen's and Jernigan's are very happy with there service. P.S. the prices are fantastic that's why I left my old insurance company they saved me 1/2 of my monthly payments."

"Every single interaction I have with someone at Jimmy Fay State Farm Insurance is amazing. They're always kind, professional and always go that extra mile to make my life easier. Most recently, I moved to a new apartment complex and wrote an email asking to change my address. The next day, Lyla called me and had all the paperwork drafted and had even called the apartment complex to get a few questions answered that she needed to complete the new policy. Most places would have asked me to do that. Couldn't be happier with my coverage, the price, and their above and beyond level of customer care!"

"Alisa is an outstanding agent, and I recommend her to everyone! She took the time to fully explain details of my coverage when I was starting out, ensuring I understood everything from start to finish. She's always available for a friendly conversation whenever I have follow-on questions, making me feel like her most important customer every time. Because of her dedication and knowledge, Jimmy Fay State Farm will always have my business!"