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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Lana Ashworth

Lana Ashworth

April 4, 2024

5  out of  5 rating by Lana Ashworth
"Unfortunately my granddaughter had an accident. From the very beginning state farm handled the situation in such a manner I can say took a lot of worry and stress from the situation. Especially Lauren in the office. When accidents happen nothing means more than having someone you can go to and count on. Thank you."
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Rosanna Cope

March 20, 2024

5  out of  5 rating by Rosanna Cope
"Lauren was so nice & helpful to get my cars changed over as we bought another vehicle & sold one. Great job..."
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Lenny Gonzalez

March 13, 2024

5  out of  5 rating by Lenny Gonzalez
"The team here is awesome they take time to explore opportunities to save you money and maximize the coverage you need. I'd like to say thank you to Lauren for her professionalism and customer service."
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Lauren Burkholder

February 28, 2024

5  out of  5 rating by Lauren Burkholder
"I love being a part of the Jimmy Fay State Farm team and providing superb service to each and every customer. We are thriving in our new City Center office location and cannot wait to see you here soon!"
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Tanzie Conner

January 31, 2024

5  out of  5 rating by Tanzie Conner
"Very informativ, professional and polite"
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Parris Davis

January 26, 2024

5  out of  5 rating by Parris Davis
"I highly recommend this company and is looking forward to doing future business with them jimmy fay and his team are the best"
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Diane Malmberg

January 25, 2024

5  out of  5 rating by Diane Malmberg
"If you need fast and personal help with your insurance needs, please give them a call. Every time I need some assistance they are always willing to help and never make me feel like I am just a number."
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Julian Scott

January 22, 2024

5  out of  5 rating by Julian Scott
"I love how they work with you on payments that are behind"
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Dru Thomas

December 28, 2023

5  out of  5 rating by Dru Thomas
"It’s amazing having them as my insurance company"
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Christopher Boss

December 14, 2023

5  out of  5 rating by Christopher Boss
"Quick to respond and always helpful, taking the time necessary to clearly answer any questions in entirety."
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Aaron S

November 27, 2023

5  out of  5 rating by Aaron S
"I was very satisfied with the service I received while making an over tge phone payment. The agent was very pleasant and professional."
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Dietrich Jackson

November 27, 2023

5  out of  5 rating by Dietrich Jackson
"Very professional kind and welcoming I truly appreciate her representation of the company!🙂"
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Aaron Benedick Catalla

November 14, 2023

5  out of  5 rating by Aaron Benedick Catalla
"Lyla is the most friendliest and nicest lady that helped me at State Farm double thumbs up for her !"
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Stacy Hunt

November 7, 2023

5  out of  5 rating by Stacy Hunt
"Alisa was very knowledgeable and helpful. She made the whole experience very easy."
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Karla Morring

November 2, 2023

5  out of  5 rating by Karla Morring
"I always a have a good experience with Lyla! She always has a pleasant personality and is very knowledgeable! Thanks Lyla !"
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Chris Scott

July 19, 2023

5  out of  5 rating by Chris Scott
"Jimmy Fay's team was incredibly professional and courteous, especially Alisa who talked me through several different quotes until we found the right bundled package. I would recommend their team for anyone looking to improve their coverage and rates."
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Andrew Glore

July 7, 2023

5  out of  5 rating by Andrew Glore
"Attentive, responsive, knowledgeable. Can't ask for much more!"
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Jazzmaine Johnson

June 5, 2023

5  out of  5 rating by Jazzmaine Johnson
"The women here are amazing!! I was sold on them alone lol."
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Johnatan Landry

May 28, 2023

5  out of  5 rating by Johnatan Landry
"Jimmy helped us go through our old insurance and realized our coverage was very minimal. Got a quote and now my family have better coverage at a better rate. I can't begin to say how happy I am with the service provided!"
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Joseph Wiillyard

May 14, 2023

5  out of  5 rating by Joseph Wiillyard
"Excellent service, excellent people who are very nice, knowledgeable and helpful I wouldn't have any other agent"
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Brandi Hoar

April 24, 2023

5  out of  5 rating by Brandi Hoar
"1000% recommend. In awe of how quick and painless Lyla made my experience. I was insured right away with the better rates than I could dream of. Thank you so much!"
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Maribelle Faucett

January 17, 2023

1  out of  5 rating by Maribelle Faucett
"I’ve tried to call to get an issue resolved on behalf of my mother, and wasn’t even able to get through, so I called my old state farm office, Che Henderson, who was able to answer my questions but said since I was having so much trouble they recommended physically going to this office to get our issue resolved. Which is a tough thing considering I’m a nurse practitioner in Virginia Beach with 2 kids. This is so unlike anything I’ve ever experienced with my old SF office I felt compelled to leave a review. Mind you, I was with SF from 2013-2021! To elaborate, my mom has called several times for an update on switching the policyholders name from my late father’s car to her now that she’s gone through the process to be able to do so, “they have to figure it out” and I just got the policy cancellation letter dated 12/13/22 for my late fathers motorcycle which was an even older issue I thought was resolved dates back to 11/9! We sold that OCTOBER 14th! Should be ashamed they are charging my mother and providing such poor service! Edited to add: they are insensitive and also incompetent apparently. They sent my mother a letter stating my late fathers policy will be increasing on his birthday due to his age, thank you SO much for the reminder of his first heavenly birthday."
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Will Bates

January 12, 2023

5  out of  5 rating by Will Bates
"Great office made up with great people!"
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tyler neese

December 21, 2022

5  out of  5 rating by tyler neese
"Jimmy Fay State Farm is my go to insurer and I have sent my whole family to him for their car and home insurances! They have nothing but great things to say about Jimmy and he is very responsive whenever any of us have questions! Would highly recommend that you use his services!"
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Jake Corn

October 30, 2022

5  out of  5 rating by Jake Corn
"I have nothing but good things to say about Jimmy Fay's state farm. I was always greeted with a warm welcome whenever I had to reach out and Lyla was often who I talked to. She is an amazing state farm rep and I am so glad she was always the one to pick up the phone and help me out. Absolutely 10 out of 10 would recommend this state farm."