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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Rachel Lyell

December 19, 2025

5  out of  5
rating by Rachel Lyell
"Absolutely love these folks!!! Megan specifically helped me out and she was very patient in guiding me through the ins and outs of all things insurance. As a first time homeowner, I admittedly don't know very much about it and was about to make a very costly policy shift. Megan was candid, very affable, and clarified every question I had with ease. I can happily and truthfully say I left the interaction feeling much more confident about my decisions and policies. I highly recommend this branch of SF. A very good neighbor indeed! Thank you, Megan and team, happy holidays!"
We responded:
"Thank you so much for sharing your experience! It's wonderful to hear that Megan was able to assist you so effectively and make you feel confident about your insurance decisions. We strive to provide clear and helpful guidance, especially for first-time homeowners. Your recommendation means a lot to us, and we're delighted to have been able to support you. Happy holidays to you too!"
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Peggy Shanholtz

December 18, 2025

5  out of  5
rating by Peggy Shanholtz
"Megan is always very friendly and helpful."
We responded:
"Thank you, Peggy, for sharing your positive experience with Megan. It's wonderful to hear that her friendly and helpful service made a great impression. We appreciate your feedback and are glad to have you as a valued customer."
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Joshua

December 18, 2025

5  out of  5
rating by Joshua
"Always a pleasure working with State Farm"
We responded:
"Thank you, Joshua, for your positive feedback. It's great to hear that working with us has been a pleasure. Your satisfaction is important, and we're glad to know we're meeting your expectations. If there's anything else we can assist you with, feel free to reach out."
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Maurica Bynum

December 18, 2025

5  out of  5
rating by Maurica Bynum
"I’ve had such a positive experience with this State Farm office. The team is always pleasant when I call with questions and consistently shows a genuine willingness to help. Brittney, in particular, has been incredible—she made sure my home insurance paperwork was submitted promptly and followed up with me to ensure everything was in order. I truly appreciate her professionalism and the attentive service I’ve received."
We responded:
"Thank you so much for sharing your positive experience. It's wonderful to hear that our team has been able to assist you effectively and that Brittney, in particular, has made a significant impact with her professionalism and dedication. We strive to provide attentive service, and your feedback is greatly appreciated. If you have any more questions or need further assistance, we're always here to help."
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Legacy Estate

December 18, 2025

5  out of  5
rating by Legacy Estate
"Brittney was extremely thorough and explored all the options available to me. She made sure to cover all of the needs of both myself and my family, while also working within my budget."
We responded:
"Thank you for sharing your experience with us. It's wonderful to hear that Brittney was able to thoroughly explore all available options and address the needs of both you and your family while staying within your budget. Your feedback is greatly appreciated, and we're glad to know you had a positive experience with our team."
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Quoc Phong

December 17, 2025

5  out of  5
rating by Quoc Phong
"Have a face 2 face meeting with Britney. She was very helpful, patient, and took the time to explain everything clearly. She made the process easy and stress-free, and I really appreciate her professionalism and quick responses. Highly recommend working with her!"
We responded:
"Thank you for sharing your experience with Britney. It's wonderful to hear that she was helpful, patient, and took the time to explain everything clearly. We're glad she made the process easy and stress-free for you. Your recommendation means a lot to us, and we appreciate your feedback."
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Ryan Cruz

December 15, 2025

5  out of  5
rating by Ryan Cruz
"Great customer service from Brittany. Quick and lowered my insurance by $50"
We responded:
"Thank you, Ryan, for sharing your positive experience with us. It's wonderful to hear that Brittany was able to assist you quickly and help lower your insurance by $50. We appreciate your feedback and are glad to have you as a valued customer."
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Regina Hunter

December 14, 2025

5  out of  5
rating by Regina Hunter
"Jimmy didn’t even know me but he stayed with me durning the whole process and made sure I understood everything"
We responded:
"Thank you, Regina, for sharing your experience. It's wonderful to hear that our team was able to guide you through the process and ensure you felt informed every step of the way. Your feedback is greatly appreciated, and we're glad to have been able to assist you with your auto insurance needs."
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Christa Milliman

December 12, 2025

5  out of  5
rating by Christa Milliman
"Megan was very helpful going over all of my policies and answering all of my questions concerning the increase in price of my umbrella policy."
We responded:
"Thank you for sharing your experience, Christa. It's great to hear that Megan was able to assist you effectively with your policies and address your questions about the umbrella policy pricing. Your feedback is appreciated and helps us continue to provide excellent service."
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Jamie Karpa

December 11, 2025

5  out of  5
rating by Jamie Karpa
"Megan took time to go over all of our policies to make sure we had adequate coverage and we're taking advantage of all of the discounts we were entitled to receive."
We responded:
"Thank you, Jamie, for sharing your experience. It's great to hear that Megan was able to assist you in reviewing your policies and ensuring you have the right coverage while maximizing your discounts. Your feedback is much appreciated, and we're glad to know you had a positive experience with our team."
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Ivette Zavala

December 11, 2025

5  out of  5
rating by Ivette Zavala
"Brittney our sales representative was funny, informative,great attitude, bilingual and her customer skills well mannered state farm is lucky to have working for them she quick and informative."
We responded:
"Thank you, Ivette, for sharing your experience with Brittney. It's wonderful to hear that she was able to provide you with such a positive and informative experience. We're proud to have her on our team, and it's great to know she made a lasting impression with her excellent customer service skills. Your feedback is greatly appreciated!"
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Anna Barrett

December 11, 2025

5  out of  5
rating by Anna Barrett
"Brittney was so helpful and patiently explained everything about the types of coverage and what it all meant. I really appreciate her!"
We responded:
"Thank you, Anna, for sharing your experience with Brittney. It's wonderful to hear that she was able to explain everything clearly and provide the assistance you needed. Your feedback is greatly appreciated, and we're glad to know you had a positive experience with us."
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Brian Jarvis

December 9, 2025

5  out of  5
rating by Brian Jarvis
"Wonderful service"
We responded:
"Thank you, Brian, for sharing your positive experience. It's great to hear that you found our service wonderful. Your feedback is truly appreciated and motivates us to continue providing excellent service. If there's anything else we can assist you with, feel free to reach out. "
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Clarissa Gregory

December 4, 2025

5  out of  5
rating by Clarissa Gregory
"Today I spoke with Brittany T she was super amazing she gave me lots of insight into your policies and premiums she was super friendly and I love her communication skills. She's super nice and well mannered."
We responded:
"Thank you for sharing your experience with Brittany. It's wonderful to hear that she provided you with valuable insights and demonstrated excellent communication skills. Your feedback is greatly appreciated, and we're delighted that you had such a positive interaction. If there's anything else we can assist you with, please let us know."
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tory womack

November 25, 2025

5  out of  5
rating by tory womack
"Brittney provided exceptional service while helping me secure my life insurance. She took the time to walk me through every option, made sure I understood the coverage, and ensured the policy fit my personal and financial needs. Her communication was fast, clear, and professional from start to finish. If you’re looking for someone who truly cares about your long-term security, Brittney is the person to go to. Highly recommended!"
We responded:
"Thank you, Tory, for sharing your experience with Brittney. It's wonderful to hear how she helped you with your life insurance needs, ensuring you understood all your options and found a policy that fits your personal and financial situation. Your recommendation means a lot, and we're glad to know Brittney's dedication and professionalism made such a positive impact. We appreciate your feedback and look forward to continuing to serve you."
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Darren Reese

November 25, 2025

5  out of  5
rating by Darren Reese
"You get SO much more than just an insurance agent in Jimmy. In the six months that we've been his clients, Jimmy has solved problems, even outside the insurance area, that I would never have been able to tackle alone. USAA can kick sand. Jimmy rocks."
We responded:
"Thank you, Darren, for sharing your experience. It's wonderful to hear that our team has been able to assist you beyond just insurance needs. Your feedback is greatly appreciated, and we're glad to have you as part of our community."
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Desarie York

November 24, 2025

5  out of  5
rating by Desarie York
"spent time helping me understand and fixing all of my issues"
We responded:
"Thank you, Desarie, for sharing your experience. It's wonderful to hear that the time spent addressing your concerns was helpful. Your satisfaction is important to us, and we're glad we could assist you effectively."
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Emily McLean

November 21, 2025

5  out of  5
rating by Emily McLean
"We had the unfortunate experience of having to use our auto insurance when a deer ran out in front of us. Jimmy’s office was very quick to respond and helpful. I filed my claim online and had an almost immediate follow up from his office. The car went into the shop for an estimate and State Farm got the estimate straight from them and paid them direct. I definitely recommend Jimmy Fay’s office for all of your insurance needs!"
We responded:
"Thank you Emily for the review, Glad you and Tim were safe and able to make it back home! As always the team and I are here to help whenever needed."
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Adam Reese

November 21, 2025

5  out of  5
rating by Adam Reese
"I've had quite a few interactions with Brittney at Jimmy Fays office over the past couple of months and every conversation has been great (specifically in that shes been on top of her stuff EVERY time). She's provided excellent customer service to us for our home and auto insurance. I can't recommend them enough. Thanks for all the help!"
We responded:
"Thank you, Adam, for sharing your positive experience with Brittney at our office. It's wonderful to hear that her dedication and excellent customer service have made such a strong impression. We're delighted to know that we've been able to assist you effectively with your home and auto insurance needs. Your recommendation means a lot to us, and we appreciate your trust and support."
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jackie coleman

November 18, 2025

5  out of  5
rating by jackie coleman
"She was knowledgeable, Kind, professional, understanding, and so helpful. She was Brittney@ Jimmy Fay!"
We responded:
"Thank you, Jackie, for sharing your experience with Brittney at our agency. It's wonderful to hear that she was able to assist you with such professionalism and kindness. Your feedback is greatly appreciated and will be shared with the team. We're here to help whenever you need us."
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John Bane

November 17, 2025

5  out of  5
rating by John Bane
"Been with Jimmy Fay team since he took over for Scott Miller. Megan Fair took care of my needs today taking one car off and adding a new one. Not gonna lie, miss the friendship and service I had with Scott and his team, but today, I felt that same level with Megan."
We responded:
"Thank you, John, for sharing your experience with us. It's wonderful to hear that Megan was able to assist you effectively and that you felt the same level of service you appreciated with Scott and his team. We truly value your loyalty and are committed to maintaining the high standards you expect. Your feedback is greatly appreciated and helps us continue to improve."
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Gee Faulkner

November 15, 2025

5  out of  5
rating by Gee Faulkner
"Brittney was incredibly kind and helpful. She made a stressful situation so much easier. Truly appreciate her!"
We responded:
"Thank you for sharing your experience with us. It's wonderful to hear that Brittney was able to assist you so effectively during a stressful time. We truly appreciate your feedback and are glad to know that her kindness and helpfulness made a positive impact. Your satisfaction is important to us, and we're grateful for your support."
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Sharon Curtis

November 15, 2025

5  out of  5
rating by Sharon Curtis
"Brittany was very professional, kind, & knowledgeable."
We responded:
"Thank you, Sharon, for sharing your experience. It's wonderful to hear that Brittany provided you with professional, kind, and knowledgeable service. Your feedback is greatly appreciated and helps us continue to deliver excellent service."
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Ashley Evans

November 14, 2025

5  out of  5
rating by Ashley Evans
"Brittney was amazing! She explained everything clearly, checked in on me, and made the whole process smooth. So grateful for her support."
We responded:
"Thank you, Ashley, for sharing your experience with us. It's wonderful to hear that Brittney was able to provide such clear explanations and support throughout the process. We're grateful to have her on our team and are delighted to know she made your experience smooth. Your feedback is greatly appreciated!"
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Christine Sugg

November 14, 2025

5  out of  5
rating by Christine Sugg
"Great service for all of my insurance needs."
We responded:
"Thank you, Christine, for sharing your experience with the glass claim process. It's wonderful to hear that everything went smoothly and that you found the process easy. Your feedback is greatly appreciated and helps us continue to provide excellent service."